At Jyownar, we believe that trust is as important as the quality of the food we create.

This Privacy Policy explains how Jyownar collects, uses, protects and handles your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.

We respect your privacy and are committed to handling your information with care, transparency and appropriate security.

By using jyownar.com, you acknowledge that you have read and understood this Privacy Policy.

1. About Jyownar

Jyownar is a premium food brand offering carefully crafted food products through its online platform and other channels.

For the purposes of this Privacy Policy, Jyownar, we, us or our refers to the entity operating the Jyownar brand and website.

Website: https://jyownar.com
Email: info@jyownar.com
Phone: +91 95702 20050
Registered/Business Address: Baidyanath House, Bailey Road, Rukanpura, Patna, Bihar 800014, India

2. Information We Collect

We collect only the information reasonably required to provide, improve and secure our services.

A. Information you provide to us

When you use Jyownar, you may provide information such as:

Full name
Mobile number
Email address
Billing and shipping address
Delivery instructions
Account login information
Order and purchase details
Customer support communications
Product reviews, ratings and feedback
Information voluntarily provided through contact forms
Information provided when participating in offers, contests or promotions

B. Payment information

When you make a purchase, your payment may be processed through authorised third-party payment service providers.

Jyownar generally does not store complete debit card, credit card, UPI PIN, CVV or internet banking credentials on its own servers.

Payment information is handled by the relevant payment service provider in accordance with its applicable security and privacy practices.

C. Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Website interaction information
Date and time of visits
Referring website or source
Cookies and similar technologies

This information helps us operate, secure and improve our website and services.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

Order fulfilment

Process and confirm your orders
Arrange payment processing
Pack and dispatch your products
Coordinate delivery
Provide order status and tracking updates
Handle cancellations, returns and refunds

Customer service

Respond to enquiries
Resolve complaints and service requests
Provide assistance relating to products or orders
Communicate important information regarding your account or purchases

Website and account management

Create and manage customer accounts
Authenticate users
Maintain shopping carts and wishlists
Remember relevant preferences
Improve website functionality and user experience

Business improvement

Understand customer preferences
Analyse website and purchasing trends
Improve products, services and website performance
Conduct internal reporting and analytics
Detect and prevent fraudulent or suspicious activity

Communication and marketing

Where permitted by applicable law and, where required, with your consent, we may send:

New product announcements
Special offers
Promotional communications
Seasonal campaigns
Educational or brand content
Loyalty or customer communications

You may opt out of promotional communications at any time.

4. Cookies and Similar Technologies

Jyownar may use cookies and similar technologies to provide a better website experience.

Cookies may help us:

Keep products in your shopping cart
Maintain your login session
Remember preferences
Understand how visitors use our website
Improve website performance
Measure advertising and marketing effectiveness
Provide relevant communications and offers

Some cookies are necessary for the website to function, while others help us understand website usage and improve our services.

You may manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with trusted service providers who help us operate our business.

These may include:

Payment partners

For securely processing payments and refunds.

Delivery and logistics partners

For shipping and delivering your orders.

Technology and hosting providers

For website hosting, infrastructure, security, backups and technical services.

Communication providers

For sending transactional messages, emails, SMS, WhatsApp notifications or customer service communications.

Analytics and marketing providers

Where used, for understanding website performance, measuring campaigns and improving our services.

Professional advisers

Where reasonably necessary, information may be shared with legal, accounting, audit or professional advisers.

Government and legal authorities

We may disclose information where required by applicable law, regulation, legal process or a lawful governmental request.

Where we use service providers to process personal information on our behalf, we expect them to maintain appropriate safeguards and use information only for authorised purposes.

6. Payments

Jyownar may use third-party payment gateways to process online payments.

When you choose an online payment method, you may be redirected to or interact with the payment provider’s secure payment interface.

Jyownar does not ask customers to share sensitive payment credentials such as UPI PIN, CVV or banking passwords with us.

You should never share your OTP, UPI PIN, card PIN or banking password with anyone claiming to represent Jyownar.

7. WhatsApp, SMS, Email and Other Communications

Depending on the services you use, we may communicate with you through:

Email
SMS
WhatsApp
Telephone
Website notifications

Transactional communications may include:

Order confirmation
Payment confirmation
Dispatch updates
Delivery updates
Refund information
Account-related notifications
Customer service responses

Promotional communications will be sent in accordance with applicable requirements, and you may opt out where applicable.

Please note that opting out of promotional communications will not necessarily stop essential transactional or service-related communications.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

These measures may include appropriate access controls, authentication, secure transmission technologies, monitoring and other safeguards appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our products and services
Maintaining business and transaction records
Handling customer service matters
Meeting accounting, tax and legal obligations
Resolving disputes
Preventing fraud and misuse
Protecting our legal rights

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Know about the personal information being processed
Request access to certain personal information
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal data
Raise a grievance regarding the handling of your personal information

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Some information may need to be retained where required by law or where necessary for legitimate business, security, accounting or dispute-resolution purposes.

11. How to Exercise Your Rights

To raise a privacy-related request, please contact us:

Email: info@jyownar.com
Phone: +91 95702 20050

To protect your account and information, we may need to verify your identity before processing certain requests.

We aim to respond to legitimate privacy requests within the time period required under applicable law.

12. Children’s Privacy

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, delivery services or other external services.

Those third parties may have their own privacy policies and terms.

Jyownar is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information to them.

14. Social Media

If you interact with Jyownar through platforms such as Instagram, Facebook, YouTube, X or other social media services, your interaction may also be subject to the privacy policy and terms of the relevant platform.

We may receive information that you choose to provide to us through such platforms.

15. Reviews, Testimonials and User Content

If you voluntarily submit a review, testimonial, photograph, comment or other content to Jyownar, we may use that content for customer service, website display, marketing or promotional purposes, subject to applicable law and any permissions required.

Please avoid including sensitive personal information in publicly submitted reviews or comments.

16. Fraud Prevention and Security

We may process certain information to detect, investigate and prevent:

Fraudulent transactions
Payment abuse
Account misuse
Unauthorised access
Suspicious activity
Website abuse
Other unlawful or harmful activities

We may cooperate with payment providers, delivery partners, security providers and lawful authorities where reasonably necessary.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Changes in applicable laws or regulations
Changes in our business practices
Improvements to our privacy practices

When we make material changes, we may provide an appropriate notice through our website or other reasonable communication channels.

The updated version will be effective from the date stated at the beginning of the revised Privacy Policy.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Jyownar

Email: info@jyownar.com
Phone: +91 95702 20050
Address: Baidyanath House, Bailey Road, Rukanpura, Patna, Bihar 800014, India

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

Our Commitment

At Jyownar, we believe that a premium customer experience extends beyond the quality of our products.

It includes respecting your information, protecting your privacy and being transparent about how your personal data is used.

Your trust matters to us.